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Shoemart UAE
Buy Now
9
What is Buy Now?
Why should I use Buy Now?
How safe is Buy Now?
What kinds of payment methods does Buy Now support?
What products can I buy with Buy Now?
View all 9
My Account
6
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
View all 6
Orders
7
How do I order products online?
Can I place an order over the phone?
Can I place an order without opening an online account?
Can I place an order for a product that's out of stock?
Will I be charged for delivery?
View all 7
Payments
30
How can I pay for my order?
Can I place an order online without a Credit or Debit Card?
Can you transfer the amount in My Credit balance to my bank account?
Are your prices inclusive of Value Added Tax (VAT)?
What is the instalment programme?
View all 30
Shipping
6
When will I receive my order?
What if I am not at home when my order arrives?
Are there areas you don't deliver to?
Does delivery take longer to some areas?
Will I be charged for delivery?
View all 6
Click & Collect
18
How does Click & Collect work?
How do I place an order for Click & Collect?
How much does it cost and when will I be able to collect?
Which store will my order go to?
Can I choose any store?
View all 18
Tracking and Delivery
9
When will I receive my order?
Can I change my delivery address after I've placed my order?
Can I book a preferred delivery time?
Do you deliver to multiple addresses?
Do you deliver to countries outside the UAE?
View all 9
Returns Policy
31
What is your policy on returns?
Are there products I cannot return by raising an online return request?
Can I return part of a promotional purchase, where the discount was calculated on the total cost of my purchase?
What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?
What if I want to return part of an order that came with a voucher?
View all 31
Returns Process
12
How do I return an order?
Can I return my online purchases to a Landmark store?
Can I book a return online?
When will you pick up the products I want to return?
Are there products I cannot return by raising an online return request?
View all 12
In-Store
8
Will I get my money back if I return the product?
Does SHOEMART have a Returns Policy?
How can I get in touch with SHOEMART if I have queries concerning a return/refund?
Does SHOEMART have a loyalty programme?
How do I sign up for the Shukran Loyalty Programme?
View all 8
Shukrans
28
What is Shukran?
How do I join Shukran?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
I’ve signed up for Shukran online but haven’t received a Shukran card. Who should I contact?
Do I get a Shukran membership number after signing up online?
View all 28
Refer a Friend
6
Do you have a referral programme and how does it work?
How can I participate in your referral programme?
When will I receive my referral shopping credit?
I got a referral link from my friend. How can I enjoy the referral discount?
I returned or cancelled an order placed using the referral discount link I received. Can I use the same link again?
View all 6
Gift Card
10
Gift Card Terms & Conditions
Where can I redeem my Gift Card?
How long is my Gift Card valid?
Can I exchange my Gift Card for cash?
Can I redeem the part value of the Gift Card?
View all 10
Other Information
11
How do I locate the store nearest to me?
Do offers and promotions appear on your website?
Where can I get information about the Landmark Group?
Are the prices on your website different from the prices in-store?
What are the PayPal AED 100 back offer terms and conditions?
View all 11
Most popular questions
Will I be charged for delivery?
How do I cancel my order?
How can I pay for my order?
When will I receive my order?
How does Click & Collect work?
What is your policy on returns?
How do I get a refund if I paid for my order by Credit or Debit Card?
How do I get a refund if I paid for my order by cash?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?