Tracking and Delivery

  • When will I receive my order?

    Orders placed before 12:00 PM on business days, will be delivered the same day to select locations in Dubai, Sharjah and Ajman. You’ll need to pay an additional AED 18 to enjoy Same Day Delivery.

    Orders placed before 3:30 PM from Saturday to Thursday will be delivered the next business day, while orders placed after 3:30 PM (and all day Friday) will be delivered in 2-3 business days.

    Delivery will take a little longer if it is to one of these areas.

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  • What is Same Day Delivery?

    Same Day Delivery is our super-fast shipping that allows you to receive a product on the same day, if you order it before 12:00 PM. Same Day Delivery is currently available to select locations in Dubai, Sharjah and Ajman, for an additional charge of AED 18.

    Please note, Same Day Delivery is only available for home delivery orders.

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  • Can I change my delivery address after I've placed my order?

    No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery.  

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  • Can I book a preferred delivery time?

    No

    Your order will be delivered on the same day to select locations in Dubai, if you’ve placed your order before 12:00 PM. You’ll need to pay an additional AED 18 to enjoy this service.

    Your order will be delivered the next business day if you’ve placed your order before 3.30 PM, Saturday to Thursday. Orders placed after 3.30 PM (and all day Friday) will be delivered in 2-3 business days.

    Delivery usually occurs between 8:00 AM and 7:00 PM. If you are not available, our delivery partner will contact you to arrange a new date and time that is convenient for you.

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  • Do you deliver to multiple addresses?

    We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.

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  • Do you deliver to countries outside the UAE?

    We're sorry, at the moment we only deliver to addresses within the UAE.

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  • I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?

    Of course! Call us on 800-SHOEMART (800-74636278) and we'll sort it out.

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  • Do I need to show my ID when my order arrives?

    Yes, please keep your valid ID handy to show our delivery partner when they deliver your order. Accepted forms of ID include either your passport or Emirates ID.

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  • Can someone else receive the order on my behalf?

    Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (Passport or Emirates ID).

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