Help Center
Search results
Solution home
Shoemart UAE
refer-a-friend
6
What are the terms of the Referral Programme?
I returned or cancelled an order placed using the referral discount link I received. Can I use the same link again?
I got a referral link from my friend. How can I enjoy the referral discount?
When will I receive my referral shopping credit?
How can I participate in your referral programme?
See all 6 articles
Click & Collect
17
How does Click & Collect work?
Do I get any additional benefit by placing a Click & Collect order?
How do I place an order for Click & Collect?
How much does it cost and when will I be able to collect?
Which store will my order go to?
See all 17 articles
My Account
6
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
See all 6 articles
Orders
7
How do I order products online?
Can I place an order over the phone?
Can I place an order without opening an online account?
Can I place an order for a product that's out of stock?
Will I be charged for delivery?
See all 7 articles
Payments
12
How can I pay for my order?
Can I place an order online without a Credit or Debit Card?
Can you transfer the amount in My Credit balance to my bank account?
Are your prices inclusive of Value Added Tax (VAT)?
What is the instalment programme?
See all 12 articles
In-Store
8
Will I get my money back if I return the product?
Does SHOEMART have a Returns Policy?
How can I get in touch with SHOEMART if I have queries concerning a return/refund?
Does SHOEMART have a loyalty programme?
How do I sign up for the Shukran Loyalty Programme?
See all 8 articles
Shukrans
28
What is Shukran?
How do I join Shukran?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
I’ve signed up for Shukran online but haven’t received a Shukran card. Who should I contact?
Do I get a Shukran membership number after signing up online?
See all 28 articles
Buy Now
9
What is Buy Now?
Why should I use Buy Now?
How safe is Buy Now?
What kinds of payment methods does Buy Now support?
What products can I buy with Buy Now?
See all 9 articles
Kiosk
11
Can I use my Shukran to pay for my order?
Can buy an item in store using KIOSK?
Is my transaction secure through Kiosk?
How do I get a refund for my order?
Can I cancel my order partially?
See all 11 articles
Other Information
11
How do I locate the store nearest to me?
Do offers and promotions appear on your website?
Where can I get information about the Landmark Group?
Are the prices on your website different from the prices in-store?
What are the PayPal AED 100 back offer terms and conditions?
See all 11 articles
Most popular questions
How does Click & Collect work?
How do I cancel my order?
How can I pay for my order?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
Most popular questions